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Rick Reed Chrysler Complaint - Incompetent Mechanics And Rude Sales People

Review by tiff213 on 2009-05-15
When I went to have my 2007 Dodge Ram 1500 checked because the wheels were making a weird sound... they told me they couldn't look at it unless I agreed to pay for the time it took for the mechanic to look at it and find out what the problem was. I thought that was what the warranty was for....but they said if it was fdor normal wear and tear I would be charged....well how am I supposed to know what the noise is I'm not a mechanic...

So I ended up driving 45 minutes out of my way and it ended up being the tire rod ends! They were very rude and inconsiderate.
Comments:3 Replies - Latest reply on 2009-05-15
Posted by Anonymous on 2009-05-15:
At the very least the mechanic/service department could suggest you pay for their time and if it is covered under warranty your money would be refunded. If not covered underwarranty then the amount that they had charged you to "look for the problem" could be applied to the cost of the repair. May not be the best solution but a little bit fairer.
Posted by Anonymous on 2009-05-15:
Wonder if Rick Reed was on the closing hit list?
Posted by Anonymous on 2009-05-15:
With service like that he should be.

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