H&R Block Complaint - Still waiting! - The Emerald Card
LAKEWOOD, OHIO -- My fiance and I filed both of our taxes at the H&R Block in Lakewood Ohio back on April 12th. The employee preparing our taxes had to ask another person a few times for help. We should have walked out THEN! We were told we would receive the refund on our Emerald Card in 8-15 days. We are still waiting! My fiance is deployed out of the U.S. He can't just pick up a phone and make a call everyday to H&R Block to figure out what is going on. We really could use the money right now. I have tried but I can't get any information on where the refund is and what happened because it is in his name. The most information that he received out of his numerous calls to H&R Block is that personal information was not enterd properly on him and it would be corrected and the refund would be put on the card in 24 to 48 hours. That was Monday May 11th. It has been over a month now and no refund of the Emerald Card!? Everytime he calls H&R Block they say call the IRS. The IRS recording has said since April "Your refund will be deposited on the Emerald Card 8-15 days from the date it was confired by the IRS" and to call back at that time. Then all you here is a disconnect noise. To top it all off I just check the balance on the Emerald Card and now it says we have a NEGATIVE $2.50 balance?!? They are actually charging the Emerald Card every time he has to call them to help THEM correct THEIR errors.