Dick's Sporting Goods, Inc. Complaint - Dick's No Sweat warranty = No sweat because they won't fix your equipment!
COLUMBIA, MARYLAND -- The electronics on my $1149 elliptical stopped working after I had it for a little over three years. I remembered purchasing a warranty but it had been so long that I did not remember the details of it so I called Dick's No Sweat Warranty and asked if the warranty was still active. They looked up the model of the elliptical and informed that it was no longer active, that it had expired last winter. Now for the math... I purchased the elliptical in November of 2005 with a 3 year extended warranty. The model had a 1 year manufacturer's warranty. The Dick's No Sweat warranty representative said that her computer showed that the manufacturer's warranty was only 30 days. She also stated that the extended warranty that I purchased started when the manufacturer's warranty expired. Therefore my extended warranty expired in December of 2008. So I pointed out to her that the manufacturer's warranty was actually a 1 year warranty. She said that she would need to verify this with the manufacturer. So I actually held on the line while she did in fact verify this, it was amazing! There was a problem but they fixed it so quickly, I was overjoyed! Then she said that she couldn't put in a ticket for the repair until it was changed in the system, which would take 3-5 days. I thought that was fair so I waited... and I called after 8 days. No dice, the computer wasn't updated, another ticket was put in, I waited 3-5 days. I called again, still not updated, another ticket was put in, another 3-5 days was waited. I called again... same thing! Finally I called today (after waiting 3-5 days since the last phone call of course) and was told that everyone I spoke to before was wrong, the extended warranty started the day I bought the elliptical... who would buy that! I argued... I pointed out that everyone I spoke to before said the exact opposite... I asked for a copy of the policy and was denied... I wasted a month waiting and being lied to. The representatives at Dick's No Sweat Warranty are incompetant and they'll say anything to get you off the phone as long as they don't have to deal with you. Save your money, go somewhere where they honor their warranty!