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Dell Computer Corporation Complaint - Dell Financial Services is Robbing Dell Customers - Dell Financial Services

Complaint
Review by Tim Mooney on 2009-05-16
WASHINGTON -- At the request of a Dell sales person, I accepted a Dell line of credit last year. I wasn't looking for credit but I was buying a new computer for my son and thought that since I would pay off my purchase quickly, it couldn't hurt. I had purchase five computers from Dell previously. I wanted to pay automatically online and was assured that after my first bill was received that this would be no problem. My first bill arrived but my automatic payments were not started and my second bill never arrived. I was called by a Dell Financial Services person who said my payment was late and immediately paid. I was shocked to hear that the transaction had cost me $13.95 along with a $39 late fee. I was furious and called customer service - and as you know, there is no number to call to speak with people in the U.S. Those customer service employees in India are allowed to waive only one $39 late fee per year. This was promised to me along with a promise to ensure that I received email alerts. This never happened. In fact the next time I heard from Dell was not through seeing an automatic payment, but through an email payment notice that arrived over a day after my payment was delinquent. From there things got worse. I have called and emailed their customer service more than twenty times. At one point a person from India succeeded in getting me signed in to my web account. This lasted for one sign on and was not valid afterwords. Long story short, I have $156 in late fees charged to my account and have just recently been able to sign on to my online account again. My auto pay attempts have never been successful. I suspect that there is a model at Dell Financial that shows that by charging high interest and tacking on service and late fees fraudulently that so few people will complain if they keep it hard to reach anyone with a complaint that Dell can make its profits from financial charges rather than from product sales. This is just a heads up but I welcome hearing from anyone else who has the same problems. I live in Washington State and the Attorney General has won an award for damages against Dell in our state but I think this is just scratching the surface.
Comments:
Posted by Disgusted_beyond_repair on 2009-05-19:
OMG! I was promised the world by Dell and I bought in 2007 their top of the line lap top worth over $1,650 and it has been a LEMON from hell! It has never worked properly! I was told time and a gain that it would be replaced. The new computer never came and when I call in to complain I get non-English speakers in India or the Philippines! They refuse to connect me to the United States, Canada, Great Britain, Australia, Ireland or New Zealand. When I ask these corrupt and arrogant reps to repeat something that I truly do not understand, they go off on me and say abusive things. I get treated in a nasty manner and if I wish to speak to a supervisor, I end up holding for 2-3 hours at a time and get hung up on. I ask desperately, "Is there someone who speaks English?" And they say, "I am speaking English!" I then ask if they can speak more slowly and clearly and they get insulted start mumbling in Tagalog or Hindi or Punchabi and place me on hold for hours on end! MY DELL LAPTOP HAS NEVER EVER WORKED! It crashes constantly and I have to spend 100s of hours every month to BEG and PLEAD for help and for Dell employees to be merciful for my cause! As time progresses they get ruder and nastier and now they want to charge me between $49 and 69 per incident as the waranty has worn out! While hte product was in waranty they sweet talked me into believing that a replacement computer was on the way and now they say I should have called in more often (I called over 300 times) when the orignal replacement did not arrive! Dell has an uncanny way of training all their employees to turn any situation around and make it constantly the customer's fault! I recently learned that the founder of Dell, Inc. is a memberr of the CHURCH OF JESUS CHRIST OF LATTER DAY SAINTS aka: "LDS" or Mormons! i have tried to express my disgust with Dell, the most dishonest organization of the world with Mormon neighbors and I have found out that Dell pays "Tithing" or HUGE sums of money to this church / cult in Salt Lake City so they can promote world wide their doctrine of hatred, ignorance and intolerance! Dell needs to be destroyed! It is evil! I agree that Dell is robbing customers blind wholeheartedly!

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