AirTran Airways Complaint - AirTran Scamming the Public
ATLANTA, GEORGIA -- So by now everyone knows that many airlines are charging baggage fees for checked baggage. My daughter recently flew on Air Tran with 2 suitcases. We paid $15 for the first and $25 for the 2nd on-line at time of check-in.
Upon check-in at the airport, we were told that although they were both under the allowed weight, one of the suitcases would be considered "OVERSIZED" because it was over 62 linear inches; it supposedly measured 63" (H+ W +L).....although I measured it at less than 62". It is a standard full size suitcase which I have flown with at least 30 times on various airlines....without any problems...including 2 dayslater on another major carrier. The problem is that they stand the suitcase up against the edge of the scale and then measure from the wall of the scale all the way around to the other wall. This measurement process adds AT LEAST 3-4 inches to any suitcase meaning it is ALWAYS measures too big. I pointed all this out to the supervisor and customer service managers etc.....to no avail. In fact they were rude and condescending. I wastold that this is the process that they are taught for measuring....no doubt the most beneficial to Air Tran and the most disadvantageous to consumers.
We finally paid a $39 penalty for being "oversize". NOT A GOOD WAY FOR AIR TRAN TO BUILD A CUSTOMER BASE.
SO A WARNING TO ALL: They are essentially MISLEADING customers in order to collect extra baggage fees. In addition there is NO explanation of exactly how the measurement will be done in advance. Most normal people would assume that you would measure the three dimensions of a suitcase and simply add them together!
IF YOU PLAN TO FLY AIRTRAN AGAIN BE VERY CAREFUL ABOUT EXACTLY HOW YOU MEASURE YOUR SUITCASE....it really isn't as simple as you think!
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