Bobs Discount Furniture Complaint - Bobs discount "JUNK" !!
CONNECTICUT -- I bought a kitchen set from BOBS DISCOUNT FURNITURE in Niantic CT. The salesman was GREAT!! The kitchen set was deliviered Broken to my new home on July 3 2008, I had set up an appointment for the repair man to repair the broken chair(it should have been replaced but they don't do that)they came out didn't have the "right glue" I wanted the rung relaced, not glued they gave me the run around and finally in late SEPTEMBER they sent me the rung to replace it myself. Why should I have to replace it? Come on now!! Customer service is very bad. Sent from one person to the next via phone, "accidently" hung up on, said they would call back with information never did, no one at the store can hewlp you unless you want to buy a new set, then they would be glad to help take your money. It is May not yet a year and I am unable to use 4 out of the 8 chairs. My husband has reglued and rescrewd all the chairs and they are still not safe enough to sit in. Bobs is telling me they " no longer carry this set sorry." But, I can COME ON DOWN and buy a new kitchen set. Once they discontinue a set your extended warenty is no longer Valid!! You go Bob !! BOBS DISCOUNT JUNK SHOULD BE VERY ASHAMED OF THEMSELVES the way they treat there customers. Bob, we don't need your snacks and junk food it is bad for everyone just like your furniture. You sell junk to good folks and you get away with it. So good for you Bob!!! Hope you are happy with yourself.