Qwest Complaint - Qwest Ruining Credit Ratings, Don't Choose Qwest EVER!
TUCSON, ARIZONA -- See the official Qwest haters site for this story and more: www.dontuseqwest.com
Last October, 2008, I was planning a move to a house a half mile away and duly called all my utilities and set cut-off dates.
Qwest was my landline phone carrier, and I shut off my service over the phone with them in minutes. The Qwest agent was polite & assured me my phone service would be turned off by October 31, 2008.
Six weeks later, a Qwest bill was forwarded to my new house. To my horror, the Qwest bill revealed that THEY HAD NEVER TURNED OFF THE SERVICE!! Not only that, I was STILL BEING BILLED!! Panicked, I dialed my old number to see if the number was still in service. My voicemail answered! I could NOT believe it!
Still in shock, I called Qwest immediately. This time a smarmy agent admitted, "Yes, there is a record that you called Qwest on October 25."
I said, "Well, that's the conversation where I requested the shut off, and I was told it would be no problem to have it turned off on October 31 (2008)".
Qwest Agent: "There is no record of that request. It also shows you were not transferred to Customer Loyalty."
Me: "Well what do you THINK that call was for? To socialize? THAT call was my order to turn off the phone. If the agent didn't process it correctly that's not MY fault."
Soulless Qwest Agent: "There is no record you requested the service be turned off. And, again, you were not transferred to Customer Loyalty and that is the procedure, and it did not occur."
Me: "That's not MY fault. That's QWEST's fault. I shouldn't have to pay over $150 dollars because one of Qwest's employees wasn't trained properly."
Frustrated, I ended that call and called again immediately - hoping for a more reasonable Qwest customer service agent, or a supervisor this time. Again, Qwest provided me with an agent without a soul or conscience, who insisted on billing me for two months of service because of their mistake.
Trying logic again, I asked that they look and see the call records from that phone number, "You can SEE no calls were made from that number for an entire two months! "
Logic held no sway with Qwest.
Trying logic and proof again, "But I have two leases as proof, one ending on my move out date on October 31, 2008, and one starting on November 1, 2008 at my new address!"
Qwest did not care about proof or logic.
I asked for a Supervisor and was told they were "all in a meeting". Sure. I said I didn't believe that, and demanded a Supervisor. None was provided to me by Qwest.
Finally, I said that no matter what - even if were a millionaire - I would not pay this bill. It was THEIR mistake, THEIR inability to train their people, and THEIR poorly managed Behemoth that caused this error.
The Qwest agent from Hades poured salt into my wound with, "Well, that is your choice not to pay your bill."
Well, Ms. Lucifer, it is certainly NOT my choice to now have a credit collection agency after me. It is not my choice to have this nightmare continue. And, it is not my choice to have to have a huge multi-million dollar corporation steal my money and drag my name through the dirt because of their poor business management.