Global Tel Link Complaint - Is Global Tel Link The Only One?
BOSTON, NEW YORK -- Is this company, Global Tel Link the only company that services the New York State DOC? If they are, why is that? Why can't an inmate just call home collect on the regular phone service his/her family may have already. Why can't we use Verizon, AT&T, Sprint, local cable company, etc? This company is sooo inefficient--not enough service representatives to take your calls and straighten out problems. Seems they have an antiquated system and policies as far as the number of calls I can receive when I'm paying for them besides my regular phone services. Or is this the whole idea? To have the monopoly from the state DOC. Maybe the Federal Trade Commission needs to hear our complaints. Or the DOC itself. Maybe then something will get done to improve conditions for our loved ones being ableto call home at any time, or as often as they choose, not some company.