Ramada, Hotel Circle, San Diego, CA Complaint - Extremely Disappointed Customer
SAN DIEGO, CALIFORNIA -- Two weeks ago I spent a Monday and Tuesday night at the Ramada on Hotel Circle. That Thursday, I realized I could not find my phone charger and called the hotel. Sure enough, they had found it in the room. The person at the desk asked for my address and credit card number, which I gave him.
I checked the mail for it every day after that. I waited one full week before calling again (in the mean time I had to go out and buy a new cell phone charger) to ask if it had been mailed. This time the person at the desk referred me to someone else, a manager of some type, who was conveniently "not at her desk", even though it was during normal business hours. I left a message on this manager's voice mail, with explicit details on my situation. At this point, I was still unfussed.
I was not contacted by this manager the following day so I called again on Saturday. The person at the desk told me that she was out for the day but that she would for sure call me the next day, Sunday. Well, unfortunately, that never happened.
So I called again today (Monday) and finally this manager actually seemed to be in her office. I talked to her, explained my situation once more and told her I had left several messages for her, expecting to be called back. She was nothing but rude with me, and snippily replied that she had left me a message. That was entirely untrue because I had received multiple messages from other people after my I bought a new charger, but not one was from the manager of the Ramada. Regardless, if she had actually left me a message, how was I supposed to reply, she's never "at her desk".
Anyway, she said that she needed clarification on my credit card details, which I gave her. She said it would be mailed first thing in the morning. Ten minutes later, she calls again and leaves a message, as I am otherwise occupied. She said that my credit card still wasn't working, and that "we would have to go over this again tomorrow". As if I were in some way inconveniencing her.
Fair enough. I planned on calling her again tomorrow. Then, I checked my account online and guess what? Apparently my card information was valid because she has charged me three times for shipping. So now, I still have to call her tomorrow morning, but not to verify card info, but instead to try to get her to refund me for the other two charges.
By now I am incredibly angry and have no intention of staying at this hotel ever again. Even if it had been the most amazing hotel I had ever seen (which it wasn't), I would still avoid this place like the plague because of the terrible customer service of this one woman in particular. How she ever got to be a manager when she treats customers so rudely is beyond me.
Oh, and one other interesting little tidbit. This week I had the beginnings of a strange rash. I went to my doctor and he told me that it looked like scabies. Lovely. Yet again, another disappointment. There is no other place I could have gotten that delightful specimen other than that hotel. My mother always warned me about using the comforter on the bed in a hotel. I used to think she was crazy, now I think she was right.
I would never recommend this place to anyone. Don't stay here if you can avoid it.