Bob Moore Chrysler Jeep Repair Complaint - Repair service and manager's attitude is hateful

Review by roadie on 2009-05-19
OKLAHOMA CITY, OKLAHOMA -- In March of 2009, my eng. lite came on. I took my Jeep to the dealership for repairs at NW EXPRESSWAY, IN OKLAHOMA CITY. they charged me for testing, and repairs, three weeks later the eng. lite came back on, I went back and asked them to check their work, they charge me for another test, and repairs. both times they said nothing was under warranty but they didn't have the same warranty number in their company as I had in hand and wouldn't check the paper one. Three weeks later, May 2009, eng. lite back on, went to different repair shop and they found the new part was on backwards and they fixed it. Called the dealership. Spoke to manager Sharon who got really nasty with me and told me her repairman don't make mistakes. And she said the other shop was not to fix it because she wanted to see for her self. Well the other shop had to fix it to get my eng. lite to turn off. And now Sharon tells me that Bob Moore won't pay for the corrected repairs that they caused in the first place. I do not recommend anyone to buy from Bob Moore or use their repair shop because they don't make proper repairs and their managers are rude and hateful....

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