Anderson Storm Doors - Emco Doors Complaint - Bad Quality Product - Poor Customer Service
SPOKANE, WASHINGTON -- We purchased a Anderson/EMCO full view solid glass storm door in metal frame from Home Depot Fall 2008. It was professionally installed from our contractor. Shortly after installation, we noticed the hinges were pulling away from the metal door causing the storm door itself to not close or lock without having to pull up on the handle. Home Depot told me to call the Anderson/Emco company to complain about the defective door. Unfortunately, they were extremely unsympathetic and stated they would send out a replacement part - BUT I would have to tear the door apart and replace myself!! ARE THEY KIDDING?? This is a very heavy glass door and I (a petite woman) am supposed to manhandle a heavy glass door to make the repair or hire someone to do this for me? Their only concern was that I should have "read the warranty small print". WHAT!
This was supposed to be a quality item but the quality is very inferior to the cheapest storm door Home Depot sells. Beware! They do not stand behind their product nor care about customer satisfaction!! I will never purchase another Emco/Anderson product!