Holiday Inn Complaint - Smoking Charge
WINCHESTER, VIRGINIA -- I checked into a Holiday Inn in Winchester Va. I was in town to perform a catering event. I spent the better part of 2 days in front of a large charcoal grill. Upon my departure I returned my room card and asked if "everything was OK". I was informed "yes" and bid farewell. Two days later, a charge appeared on my bank account for 250.00. When I inquired to the hotel for the nature of the charge I was told that housekeeping detected a smoke smell in the room. I asked the clerk if that was the basis for generating the charge. She replied yes and there was really nothing she could do about the charge. I asked her did they find cigarette butts, ashes or anything else that might have indicated that there was smoking in the room. She stated "no" just housekeepings opinion. I have at this time filed a formal complaint with the hotel and am awaiting their decision. What a pathetic procedure! You would have thought there could have been a better more tactful way to communicate their concern and hear my side versus just charge the card and we will work it out later. You can bet that if it does not resolve favorably in my case myself, my wife and hopefully my children will never, ever stay at any Holiday Inn or affilliate. PS I just booked a room for this weekend. Sorry HI, you did not get the business Quality Inn did.