Southwest Airlines Compliment - Kind and Understanding Fare Change.
ALHAMBRA, CALIFORNIA -- I fly with Southwest every summer. I always purchase tickets online. I had purchase tickets in late March. The cost of the ticket was 130 dollars. Yesterday, I was checking the ticket prices of the same flights for my sister who wanted to go on the trip with me and the cost of the tickets came out 120. 10 dollars cheaper. I called Southwest and asked if it there was anything that they could do. The customer agent told me no problem. Walk me through the process of getting the ticket price drop on my ticket. She was informative and very helpful! I love Southwest and will continue to fly with them as much as possible!