Outback Steakhouse Complaint - Need to rewrite the customer service script
We don't patronize Outback anymore. The service is deplorable. Why on earth do they hire 18 year old girls with snotty, rather be married to a rich man than do an honest day's work high school attitudes as hostesses?? We have been told it's only a 10 minute wait, but then it turns into a 20 - 25 minute wait. And the restaurant just opened. They aren't busy. But you say one word and are rewarded with what we now term the Outback Outrage attitude. There are plenty of empty tables. We have been lied to about them calling out our name, we are standing right there, they didn't say our name once. We have seen them be hostile and rude to other customers, some of them elderly. And does the kitchen even know what is on the menu?? We have used the curbside pick up service, just to be short changed on the order, several times. This has happened at Outbacks in California and Oregon, so it has to be the unspoken company ethic. There has to be a better way for a restaurant to make a profit. Outback, you aren't the only restaurant around. People work too hard for their money to waste it in your establishment.
Outback, you are off the menu. Bad day, mate! Posers.