Ironwood Communications Complaint - Poor Service in Every way!!
BELLEVILLE, ARKANSAS -- After reading all of the complains about Ironwood communications, I only wish I'd investigated a bit further before signing up with them. Let me tell you my story....The installer was to show up at 4:30pm. I took off work and my husband took off work to be there when they showed up. We waited around until 5pm when we got a phonecall saying the guy would show up at between 5:30 and 6:00. We told them to call us so we could give directions because our house is hard to find. At about 6:30 we get a call and the man is lost. My husband tried to give him directions but it was like talking to a wall, so we told him to stay put and we'd meet him at a specific location and he could follow us to our house. We arrive at that location and he isn't there. He has continued to drive and is lost yet again. So we tell him to meet us at a second location. He does and we lead him to our house. By this time its after 7:00. He gets out of the van and says "it looks like I'm working for free tonight". He walks around my yard for about ten minutes and says that he can't do it. He can get either locals or the regular sattelite but not both. I say I don't care about locals but he refused to do it without both parts. He says he needs us to cut down a tree before he comes back. Now, "this tree" is over 100 feet tall and about 6 feet wide. I wonder where he wants me to put this tree. On my house? Or maybe my electric wires? So, long story short, he leaves. My husband calls Direct TV and they say that he could have done it and he was just lazy. they set up a new installation date for 10 days later. Meanwhile I've already paid for the service. Why should I be penalized due to their incompetence? The next day I call DirectTV back myself and tell them my story. They tell me to call Ironwood or that Ironwood would call me within 24 hours. I still have not received that call and my sattelite is still not installed. I would highly advise anyone not to go through this company. They are liars and incompetant and refuse to make their promises or contracts good.