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Gap Complaint - Return policy change - Kids shoes
Kids shoes - Complaint
I am so unhappy and disappointed with the Gap. I purchased a pair of shoes as a gift for my daughter on March 26th. I wasn't sure if they would fit her. Shoes can be tricky, but the return policy was return / exchange within 90 days so it wasn't a problem. No risk or so I thought.
I gave them to my daughter and found out they did not fit her. It was about 40 days later, but no problem because I have my receipt, right? Sadly, not the case. The Gap changed their return policy after I made the purchase from a 90 day return / exchange to 30 day return / exchange. Now, regardless of whether or not I have the receipt, I cannot return them. I am stuck with shoes that do not fit my daughter and no recourse.
I was a frequent Gap Kids shopper with 2 kids and 7 neices/nephews. I will never make a Gap purchase again.
I gave them to my daughter and found out they did not fit her. It was about 40 days later, but no problem because I have my receipt, right? Sadly, not the case. The Gap changed their return policy after I made the purchase from a 90 day return / exchange to 30 day return / exchange. Now, regardless of whether or not I have the receipt, I cannot return them. I am stuck with shoes that do not fit my daughter and no recourse.
I was a frequent Gap Kids shopper with 2 kids and 7 neices/nephews. I will never make a Gap purchase again.
Comments:
Posted by littleyaya on 2009-05-19:
If your reciept still says 90 days as the return policy, then I think they should honor that cause you bought the shoes BEFORE the policy changed
Posted by Soaring Consumer on 2009-05-19:
Hmm... now this makes me think. Since the sale was made at a time where the 90 day policy was in effect, isn't that part of the "contract" that must be honored? I think so...
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