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Krane Chrysler Jeep Dodge Complaint - Over Charged for Service

Review by Anonymous on 2004-04-22
LAPEER, MICHIGAN -- To Whom It May Concern:
If you are ever in the area of Lapeer, Michigan and are stranded with your Chrysler vehicle: Do not get service done at Krane Chrysler of Lapeer.
Last Weekend my son and I were stranded in our dodge caravan LE in Flint, Michigan. We were taken by the tow truck on a Sunday afternoon to Krane where we left our van to be serviced.
The next day, we called to inquire about the van and how much it would be to fix whatever was wrong with it. We were told it needed a new fuel filter, fuel pump and sensor and that it was going to cost us $867.00 U.S. What could we do but pay it? We were traveling thru Michigan to get back home to Canada.
The next day we called our local Chrysler dealer and spoke to our regular service person and he informed us that we were charged almost double not counting the exchange on American money for the service that was done! We were outraged. I called the Chrysler consumer hotline # and received no satisfaction which is why I am complaining on here. Our dealer, Kernohan's of Forest, Ontario has been the most helpful of anyone and is going to try and see what channels they can go thru for recourse in this situation.
I feel we were taken advantage of A. because I am a woman with a child stranded in the U.S. and B. because we had no where else to go with a vehicle that was not running they saw a chance to goudge us and did!
Comments:3 Replies - Latest reply on 2004-04-28
Posted by gman3fan on 2004-04-22:
Let's see... Fuel pump for that particular vehicle usually costs (depending on the labor rate) between $500-600, Fuel filter parts & labor about $90, sorry, but I need to know exactly which sensor was replaced to finish calculating this one, but at a glance... You might be in the ballpark for those services.
Posted by Anonymous on 2004-04-22:
Gman: check out the posters previous under Daimler Chrysler.
Posted by dd2 on 2004-04-28:
I'm not an expert on the price of parts/labor but my experience with this dealership was fantastic. I had some minor warranty work done on my vehicle and they were prompt and courteous.

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