Time Warner Cable Complaint - Triple Fees When I Had To Change Bank Accounts
NEW YORK, NEW YORK -- I had to change bank accounts, and there was a lag time before I informed Time Warner Cable of my new account (for the purpose of paying my bill). In the meantime, Time Warner tried to withdraw money from my old account 3 times, and each time charged my account $15 fee, because it failed to withdraw money.
It would have been more reasonable, had Time Warner placed a call to me to tell me about the problem, or canceled my service.
Instead, Time Warner generated $45 in fees on my account. I called and asked that the fees be canceled, and was told that Time Warner cannot cancel the fees without a letter from my bank saying it's the bank's fault.
A lag time in informing Time Warner of a change in bank accounts is probably not unusual, and probably happens to a certain small percentage of Time Warner customers (perhaps 1%-2%) each year. Because Time Warner has tens of thousands of customers, generating fees from this small segment of their customer is probably very profitable.
I think Time Warner's actions are wrong, and not consistent with their commitment to customer service. Again, it would have been more reasonable had Time Warner invested in a system that calls customers from whom they had problem collecting their monthly subscription.
I want Time Warner to apologize for charging my account $15 in fees three times in a short period of time, and credit my account.