Ashley Furniture Complaint - Leather And Micro Fiber Recliner Couch
EVANSVILLE, INDIANA -- In March 09 purchased recliner sofa and loveseat. They told me it was going to be scotchguarded before delivery and it wasn't. So when my daughters dog peed on it the urine soaked in before I could get something to wipe it up. Used the cleaner the store provided but am concerned about the lasting sent left that the dogs can detect. Also the frame is very flimsy when you move the couch it has a wiggle leaway of 4in. Also the cushions have started to collapse. When you sit on the ends that recline you sink down so far that the center cushion edges are 4 inches taller than the edge of the cushions you are on. Went to the store about both problems and was told to call the extended warranty service to have the cushion (peed) cleaned and the frame checked on. Guess what they don't do that.
I was told to call the store and they would solve the problem. Well they didn't the first time so what do they think they will do now. So I guess we are stuck with 2000 dollars worth of junk. Won't buy from them again.