Continental Airlines Complaint - Worse Experience I Ever Had
I have never had a experience of bad customer service until I came across Continental airlines. I have flown on different carriers Delta, United Airlines, Us Airways and so on and never had a problem with there customer service. I booked a flight on Continental earlier this month (May of 2009) for my fiance, who was flying in to Virginia from Texas to bring my new born baby girl home. The flight was schedule for her to leave on the 20th of March. Confirmation of the flight was sent to her email address because she's the one who purchase the ticket I just bought it. The email stated the flight she will be on is not yet confirmed but you will receive confirmation later on which was fine but she wasn't able to view her flight confirmation after purchasing that ticket because The computer she was using at the time of the purchase was a local friends that wasn't available at the time that the final confirmation was sent. So she was going to expect a phone call which is what most carriers do call you if any updates occur. The 20th of March comes around my fiance is at the front desk of Continental at 2 in the afternoon checking in, when the customer service representative tells her that she is not in the system. She then calls me lets me know what is going on and ask to use my credit card number to pull up her flight info.
The representative tells her that her flight was schedule to leave yesterday, may 19th at 4 and arrive in VA at 11:30 at night which was ironic because the same flight leaving on the 20th was suppose to leave and arrive at the exact same times. We then go back in forth back in forth about the flight schedule that we did not create but was pretty much was told that theres no proof so in order for her to fly she has to pay a penalty of 150 dollars for missing the flight that she never created plus the flight cost which went from 256.00 to 783.00. I was outraged that she was sitting here on the phone calling me and my fiance a liar and was giving me a attitude when I told her we had it set for the 20th. At this time I looked up my fiances information off her email and it showed 2 different emails sent by Continental. One saying that her flight will leave on the 19th which was sent on the 14th of May and the other one stating that she will be leaving on the 20th of May which was received on the 19th of May which by the way both had the same confirmation numbers.
I call Continental telling them this information and still get the same response you schedule your flight on the 19th. So this by far has been the worse experience and I want everybody to know that this airline is not interested in a safe fun relaxing and enjoyable flight but more about getting all the money they can out of you. I will get this resolved tomorrow 21st of may because they made a mistake and can not understand the fact that they made the mistake an fix it instead call the customer a liar and will most certainly lose business with any of my friends and family and the cooperation I work for who are all frequent fliers. I hate to talk bad about a company cause its not something that I do but I was really treated like dirt by this airline and I want the nation to know about it.