Avis Complaint - AVIS guilty of Pre-pay Scam
FORT LAUDERDALE/HOLLYWOOD, FLORIDA -- Beware of gas pre-pay scam at AVIS. My rental experience with AVIS was disastrous. I got duped when I picked up a rental car at FLL in Florida. At the counter I was asked if I wanted to pre-pay for the gas. I asked for an explanation of pre-pay. I was told that it is the cheapest and most convenient way to pay for the gas used. That turned out to be a complete lie.
When I contacted AVIS customer service to complain I was told in a condescending way that I should have read the rental contract instead of relying on what the AVIS representative told me. No one told me that if I select pre-pay, I would be charged for a full tank of gas no matter how much gas was left in the tank when I returned it to the airport. That amounts to customer deception and is a complete scam. I was refused a $30 refund which was the amount charged for filling up a tank that was already full.