Sam's Club Complaint - Tire Department - Goodyear Tires

Goodyear Tires - Complaint

Review by Sidewinder_2001 on 2009-05-21

ROGERS, ARKANSAS -- I went to Sam's Club to have four new tires placed on my 2004 Dodge Pcikup. I dropped my vehicle off and gave instruction where not to park the vehicle when done.

I cam back later and noticed my vehicle was parked exactly there. I went in and got my keys and went back to truck and found the vehicle unlocked on the parking lot.

I went back in and complained. All I got was sorry about that sir......

I checked out a few items and went back to my vehicle and noticed that there was over 5 oz weight ont he front passenger tire over 3 oz on front driver tires and the same on the rear tires.

I went in to complain and got no where was told that it was because my trruck was out of alignement. I tried to get the tire dept to look at it and he stated sorry about that sire and refused to look at vehicle or try to rebalance the tire. I don't know a lot about tires but do know that is a lot of weight. I left upset.

While driving home I almost lost control of my vehicle and went into a sideways skid on the interstate. I made it home and checked my tire pressure. 90 pounds in driver rear 80 in passenger and 60 in the front tires. My truck recommends 50 and 80

I drove truck to a local tire shop and have the tires checked. (Again driving 40 miles an hour there the truck was unsteady and as if driving on ice. almost had accident several times from vehicle swaying)

Tire shop check my allignment and found it to be good, found the tires to have run out in all tires. I was told that who ever did the tires at Sams Club had to known they where bad and dangerous. I called 4 tires shops also asking about the weight issue and they all stated the same thing.

I went back to Sams Club and they repayed me the 100 $ tookt eh tires and checked them, they replaced one tire and sent me on the road again

drove down interstate again vibration and swaying occurred again. I went back and argued over returning the tires. they finnally agreed to upgrade them but I had to pay diffrence. no big deal execpt I spent over 14 hours trying to get tires on my truck btwn the two days. I was stuck at sams today for over 6 hours. When they went to replace the defective tires (which they finnally admitted all where bad) I was told I was 3rd in line...!!!!!!!! I have been there 4 hours at this point!!!!!! They where rude and acted like they where doing me a favor paying me the 100 dollars for the balance and wheel work they refused to do on NEW TIRES.

I will never buy from Sams Club Tire Department Again.

SAMS CLUB IN BENTONVILLE? ROGERS ARKANSAS