BB and T bank Complaint - BB&T Bank On-Line Software

Review by JanMyers on 2009-05-21
VALDESE, NORTH CAROLINA -- BB&T on-line banking software is not accurate and is very misleading.

The software BB&T uses on line does NOT display an ending balance. You have a Debit column and a Credit column ~ you do not have an Ending balance column. Instead you have a small window that displays “Available Balance". But this window is NOT accurate.

I also have recently experienced seeing a "Posted Transaction" {which by BB&T description is a paid item} completely disappear from the posted transaction window and then 2 weeks later show up in the "Pending Transaction" window to be paid again.

Not sure how a transaction can be displayed as paid for and funds be deducted from the available balance and then reappear to be paid out again. This software screw up has just cost me $420.00 in overdraft fees. BB&T accepts no blame for this issue and refuses to work with me {their customer} to rectify this issue.

I would suggest that if you are a BB&T consumer that when you bank on line or check your account you take and save screen shots of your on line bank statements. Press Ctrl and Print Screen keys on your key board and save to a Word document with the date. It may save you $420.00.

I will be paying BB&T their overdraft fees and closing my account and they will never ever earn my business again.
Comments:3 Replies - Latest reply on 2009-05-22
Posted by msnanny on 2009-05-21:
It was not a problem with the software that caused you to overdraft your account. I HIGHLY suspect that you were not keeping an accurate check register.
Posted by MSCANTBEWRONG on 2009-05-21:
I've banked with BB&T for 20 or so years and have never had an issue with their accounting methods. I use online banking and review my register every couple of days. Everything always appears in order. I've contacted Cust Svc a couple of times and they were always helpful, polite, and my questions were resolved to my satisfaction. Sorry for your issues but it may have been user error and not software error.
Posted by JanMyers on 2009-05-22:
As I did not capture a screen shot of the "Posted Transaction" I have no evidence to provide. But since we are in the process of moving I am checking the on line account at least two times per day. I stand firm that the transaction was posted as paid. And as per software issues, I was out running errands on May 9th when I received a text alert stating that my account balance had just reached "$00.00". I raced home and checked the account and it was correct. I sent an email to BB&T with the information listed on the TXT and asked why I would receive such a message stating a "0" balance when there was over $4000.00 in my checking account. Their response to me was your balance is not "0" and they gave me my account balance. No other explanation was provided.

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