Rooms To Go Informative - No Assembly Required
FRANKLIN, TENNESSEE -- We bought a living room suit at Rooms to Go. The drivers showed up within the window of delivery and brought the right furniture... but the coffee table and end tables were unassembled. Before my wife or I could ask about assembly the delivery guys were in their truck and down the street. As luck would have it, Rooms to Go called at that moment to ask if our delivery was satisfactory. I told the CSR that, yes, we received the furniture, but that the tables were not assembled. The CSR asked if we had specifically told the drivers to NOT assemble it and I said no, we never had a chance. The CSR called the truck and made the driver turn around and come back to our house to assemble the furniture, which they were apparently supposed to do. The drivers told us when they got back to the house that Rooms to Go only assembles furniture for the elderly and the handicapped. My wife responded that we must be elderly because we needed him to assemble the furniture. As a parting shot the driver told us to tell the Rooms to Go survey process they need to pay their drivers for assembly because they weren't currently paid for that service.
I called Rooms to Go and complained about the horrible service. I was told what the drivers had said was untrue and assembly should always be included and that was part of the drivers' job. My complaint was escalated to their dispatch office.
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