Erie Insurance Group Complaint - Erie Insurance - "Caveat Emptor"
CHARLOTTE, NORTH CAROLINA -- I've been a customer of Erie insurance for over 6 years. Never filed a claim ever until last week. Our neighborhood was hit by a hail storm last year and most of the houses in our area had hail damage to the roofs. Every house on my cul-de-sac including my next door neighbor had their roofs replaced. But, the Erie insurance adjuster did not think there was sufficient hail damage. I got a third party roof inspector to look at the roof and he claims hail damage. To add to it, they closed the claim before we cold get a second opinion. I am still continuing to pursue this claim.
My experience this far has been that the Erie insurance adjuster is always too busy since he is covering a wide area. Beyond that, their attitude from the start reeks of arrogance. They content that other insurance companies are too easy with the claims. Erie being a very small company does not have the network to attend to the claims. They clearly under price everybody in the market, but people often miss the point that they are very difficult to deal with when the need arises.
This was a good wake up call and I am definitely switching both my auto and home.
To anybody considering Erie insurance.."Caveat Emptor" - Let the buyer beware.