Brandon Honda Complaint - Poor service on brake job.
BRANDON, FLORIDA -- This dealer completed several PM service items for me. At time of service they notified me that a front brake job was needed. They completed all of the work. 15k miles later the front brakes started to throb the pedal and steering wheel. Visible banding grooves of the front rotors is now notible. I scheduled an appoint with Jeff and notified him of my concerns. The car was reviewed and the dealer then told me that it was my back brakes causing the problem. I was told if I lift the e-brake up while driving I would be able to feel the vibration.
This is not the problem that I brought to their attention. I was told that grooves in the rotors are normal. I was also told that non-honda parts would cause this problem (I'm the first and only owner of the car and all replacement parts have been Honda, because I work has been done by the dealer). I was told that it was my driving style. Well I got
90k out of the first set of brakes no problem. They dismissed all of my claimes and swore that the problem was in the back brakes and it would
cost 120.00 to turn the rear rotors.