Value City Furniture Complaint - Nice Salespeople, but don't waste your time!
FREDERICK, MARYLAND -- I purchased a complete white, leather sofa set for my living room & a brown sectional for my family room. The first attempt at delivery was the leather set only (the sectional was not available yet). It came with a scratch in the material, so I sent it back. They took it back and said they'd send me a new one.
2nd attempt at delivery: looked like someone made a lazy attempt with a do-it-yourself leather kit. Had a white spot the size of a half-dollar in a totally different shade of white than the rest of the sofa. It was the same exact sofa because I remember where the scratch was on the first one they sent. Pointed it out to the driver and he said, "Wow, that probably shouldn't have even left the warehouse that way." To make that delivery even sweeter, the sectional had an industrial-sized staple in the fabric, which had torn a hole in the material.
I figured 2 days of wasting my time was enough. I sent everything back on the truck and cancelled the entire order. They did offer me a discount to try deliver my order again, but I declined. The salespeople were very nice throughout the entire buying & returning process. I did not get any grief from the store when I went back to the store to get all of my money back.
To wrap it up, do not waste your time and energy in this store. It is not worth it. They do not take care of your items while delivering and/or they are sending stuff that is already defective. The fact that they tried to pass on the leather set as new when it was the same one they had originally delivered is pretty dispicable.
Be aware and wherever you shop, check your items as soon as they get off the truck. Don't let them tell you that a "technician" will come and check it out. Refuse the delivery. Doing this saved me a ton of headaches and made my refund much easier. I understand how tedious and time-consuming choosing furniture can be, so that is why I wrote this review. We were so disappointed and had to start the shopping process all over again!