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Bose Corporation Complaint - Bose lifestyle 48 gone bad - Lifestyle 48
Complaint
SOUTH CAROLINA -- We have 2 of Bose products in our home, the Lifestyle 48 in our living room and a Bose 321 system in our family room. Until this year we were very satisfied with Bose. The CD/DVD system started shuffling the door open and closed on its own, basically we needed to unplug the unit in fear it would overheat and cause a meltdown. Here is where the story gets good, as of this writing the media center is in a box waiting pick up by UPS for the 5th time, yes that is correct it is going back for the 5th time attempting to get my $3,999 stereo system working.
1st attempt (returned CD/DVD door was shuffling open and close).
2nd attempt (the door opened and in went my DVD never to be seen again)
3rd attempt (Bose said they would transfer music from hard drive and send a new media center.)
4th attempt (Took the media center out of the box hooked it up lifted the CD/DVD door and the door and all the parts fell out, the media center had been take apart and returned.
5th attempt (the service support person on the phone with my wife said he believed we asking for too much.)
WARNING, buy a system for $300-500, after a few years if it dies just throw it out.
As a profession I am a Quality Manager, if this was how I supported my customers I would have been on the street years ago
1st attempt (returned CD/DVD door was shuffling open and close).
2nd attempt (the door opened and in went my DVD never to be seen again)
3rd attempt (Bose said they would transfer music from hard drive and send a new media center.)
4th attempt (Took the media center out of the box hooked it up lifted the CD/DVD door and the door and all the parts fell out, the media center had been take apart and returned.
5th attempt (the service support person on the phone with my wife said he believed we asking for too much.)
WARNING, buy a system for $300-500, after a few years if it dies just throw it out.
As a profession I am a Quality Manager, if this was how I supported my customers I would have been on the street years ago
Comments:
Posted by Buddy on 2012-03-17:
Bose made good and fixed the problem and all is well again yes I am still in love with my Bose systems.
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