Ashley Furniture Compliment - Fantastic service, great product!
CHICAGO -- I went to Ashley Furniture after going to 10-15 furniture stores, looking for a sofa. I just moved into my own apartment in a new city and I was sitting on an 'inflatable' lounger/sofa so getting a real couch was a priority.
I was greeted the second I walked into the door of Ashley, and I told the salesperson I was 'just browsing the sofas' because furniture salespeople generally irritate me (especially when they are on commission). He welcomed me to the store, explained the layout and asked if I had a color in mind. I told him that I wanted something neutral and he asked if I would like a suggestion. He walked me over to a sofa that was beautiful - I loved it instantly. I sat on it, it was comfortable, within my budget, would fit into my space (and through the narrow stairwell). I was sold!
I told him I wanted to purchase it and he gave me a discount on delivery, and took me to someone at a desk to process the payment. I was out in less than 10 minutes, much to my relief.
My delivery date was set for the following week, 6 days away. It could have been delivered 2 days earlier but the date chosen was agreeable with my work schedule.
I received a call 2 days before delivery (as promised) confirming the address and I was given a delivery window of 10:15 - 2:15. I asked for a call prior to arrival because my door buzzer was broken.
The morning of delivery, I got a call at 9:41, asking if I was available for delivery in the next 20 minutes (if not, it would have been at the end of the window). I agreed and two Ashley furniture delivery people came, managed to squeeze the couch up 2 narrow, twisty flights of stairs and through the door without any trouble. They asked me where I wanted it, cleaned up the packaging and I was sitting on my couch at 10:30!
The sofa was just as beautiful and comfortable as I remembered from the store and I am thrilled with both the experience and the purchase. I will definitely shop Ashley again.