MW Tux Complaint - MW Tux - the only bad choice in my entire wedding experience.

Review by UrbanaTerp on 2009-05-22
BETHESDA, MARYLAND -- Decided to rent the tuxes for my Summer '08 wedding from MW Tux in White Flint Mall. Being one of the nicer malls in the Bethesda area, I figured it was a safe choice to go with for my wedding. Boy, was I wrong.

Consistently misplacing and/or losing measurements, not finding important information on a computer, confusing orders (sending wrong sizes), etc were just a few of the things I had to deal with during the ENTIRE process of tux rental. Having out-of-town groomsmen was the only thing that made me 'rough it out' with this clueless, unorganized company. I didn't want to go through the hassle of having everyone re-fitted (one groomsman in the Army & another in Hawaii, which has no MW stores).

After complaining to corporate, they sent a manager from another store to ensure that the final fittings went well and everything was accurate and taken of. To give you an idea, my brother, the best man, had to wear shoes that were a 1/2 size too small to my wedding. So, nothing was EVER 100% the way it should have been in terms of tux rental. Maybe you could get a nice homecoming or prom tux from here, but don't rely on them for something important...like a wedding. Go figure.

Why am I writing this now? Just stumbled across this website and wanted to share my experience with those that are interested.

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