Pep Boys Complaint - Poor Service, Needless Parts
QUEENS, NEW YORK -- My muffler was making a lot of noise, so I took my 1997 Nissan Sentra to a Pep Boys at 38-50 21st st, Queens, New York.
The mechanic who took my keys told me to wait inside the store while he takes a look at it and provides an estimate for the cost to repair whatever is the problem.
An hour and a half later, I am tired of waiting and go up to the service counter to ask about the estimate. The guy at the counter (Jermaine) told me he is typing up my estimate "right now," and that it'll be ready in just a few minutes. Then, as I'm patiently waiting, he proceeds to take calls and get distracted. After asking him for my estimate once again, I finally get it--THIRTY MINUTES after he told me he's typing it "right now."
They said there was a crack in the exhaust gas pipe, and the estimate to fix it totaled about $250, NOT including labor.
However, they also included a handful of parts or repairs in the estimate that I absolutely did not need or ask for. They tried charging me to replace my front struts, when they are just fine; replace all my tires, which are also fine and have plenty of tread on them; replace the rear motor mount (g-d knows why); replace transaxle mount (again, didn't even explain why); and computerized wheel alignment, for which I did not ask and did not require at the time.
The total amount for the NON-REQUESTED repairs or parts is almost $900! NOT including labor!
Interestingly enough, they failed to mention anything about my oil leak (which I know for a fact that I have). I suspect they hardly even looked at the car--instead just glancing at it and writing down whatever repairs they think they can get away with.
After such terrible customer service and an estimate full of b. s., I'm never going there again and I will warn all my friends to stay away from them as well.
More Reviews on Pep Boys: