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Dell, Inc. Complaint - Dell Computer Financial Services
Complaint
ROUND ROCK, TEXAS -- As a consumer who purchased goods and services from your state, I felt it was my responsibility to bring to your attention the following incident.
By now you have recieved copies of letters I have sent to Dell, Inc. and Dell Financial Services. I would like to file an official complaint against Dell and their marketing and financial practices. I purchased a Dell Computer in January of this year. I applied during a special advertising 'No Interest Until 2005'. I was approved, ordered the computer and recieved the computer. The computer was not in good working order but we managed to correct that. I was than billed, with finance charges. I spoke to both Dell, Inc. and Dell Financial Services and was told that I was not approved for the "Interest Free" but approved for their Financial Credit Services. I was not informed of this difference in writing or in person. I have written to Dell, who state they are a seperate entity from Dell Financial Services. I have written to Dell Financial Services but have not yet heard back. No matter what their reasons, there is false advertising and over-charging being billed. Is this not illegal?
As a resolution, I would like the following:
I would like to see Dell, Inc. and Dell Financial Services investigated for mis-leading advertising and over-charging of customers. I think their practices are fraudulant and they should be held to the same standards and laws as every business. There are numerous complaints about them that you can see on the internet (especially on 'My 3 Cents') regarding these practices. I am not an isolated case, by any means.
Please contact me if you need more details regarding this incident. I can provide you with copies of any correspondence or other information. Also, as I stated earlier, you should have copies of letters I have sent to both of these companies.
By now you have recieved copies of letters I have sent to Dell, Inc. and Dell Financial Services. I would like to file an official complaint against Dell and their marketing and financial practices. I purchased a Dell Computer in January of this year. I applied during a special advertising 'No Interest Until 2005'. I was approved, ordered the computer and recieved the computer. The computer was not in good working order but we managed to correct that. I was than billed, with finance charges. I spoke to both Dell, Inc. and Dell Financial Services and was told that I was not approved for the "Interest Free" but approved for their Financial Credit Services. I was not informed of this difference in writing or in person. I have written to Dell, who state they are a seperate entity from Dell Financial Services. I have written to Dell Financial Services but have not yet heard back. No matter what their reasons, there is false advertising and over-charging being billed. Is this not illegal?
As a resolution, I would like the following:
I would like to see Dell, Inc. and Dell Financial Services investigated for mis-leading advertising and over-charging of customers. I think their practices are fraudulant and they should be held to the same standards and laws as every business. There are numerous complaints about them that you can see on the internet (especially on 'My 3 Cents') regarding these practices. I am not an isolated case, by any means.
Please contact me if you need more details regarding this incident. I can provide you with copies of any correspondence or other information. Also, as I stated earlier, you should have copies of letters I have sent to both of these companies.
Comments:
Posted by oneliner on 2004-04-24:
The same thing happened to me in Jan 2004, I called and was told that my credit wasn't good enough to receive the 1 yr of free interest. I told them that I have great credit and where were they getting that info from, they said they didn't have access to that info, I asked them how are you getting that info if you can't access it ? At that point it was a subject change and I was told that I could pay the account in full within 2 days and they would wave the interest. I then tried to give them a credit card #, guess what they don't take credit cards, you can only pay with a check. I ended up paying the account in full. I did file a complaint with the BBB in Austin, TX but have never heard anything back. I tried to file a complaint with the Attorney Generals office but you have to have back up info and I have none as I applied online and didn't print it out as I never thought this would happen. We need to all ban together and bring Dell down.
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