Kifaru Compliment - Kifaru Service - General Service

Review by Pepper on 2009-05-22
WHEAT RIDGE, COLORADO -- I have nothing but good things to say about this company.

My first pack from them was a gift from my boyfriend (the Escape and Evasion pouch) and I've had it for almost 3 years now. Granted, it was designed more for military use, and I'm currently using it for college, but... I know it will hold up and last me a few decades.

Yes, I said decades.

Not only was my pack (and every other product I've purchase from them) build to last under hard use... it came with a lifetime warranty. Simply put - if the gear has a Kifaru label on it, the warranty is good.

On top of that, I've noticed how they treat their customers. I wish every company was like this.

For example: one customer posted on the company message boards about trouble he was having with a tent he had purchased. At the advice of another customer, he posted a picture of the item and the other customer told him to contact the company for repairs... One of the staff members saw the photo and contacted him first to make arrangements for repairs. Yes... the company contacted him first.

Now I won't say they're 100% perfect. I've had a mistake or two, but they have been perfect about fixing anything that's wrong.

They truly stand by their product and company name.

And on top of all of this... everything they make is 100% made in the USA.


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