Discover Card Complaint - A LOYAL CUSTOMER FOR 20+ YEARS
FLORIDA -- I got caught in a scam. After a month of run-a-rounds with the scammer company - I contacted Discover to place a temporary credit against this scammer company's charge to my account.
I then provided more than 20 pages of documentation regarding the scam, including the BBB report rating of "F" which clearly stated the scammer company had practiced false advertising and continued to falsly advertise it's product.
Discover ruled in THE SCAMMERS favor. I was ASTOUNDED!!
For over 20 years I've had the pleasure of bragging about my Discover card and the few times I had a problem it was immediately addressed and always resolved in my favor. Of course, I always paid my bill in full every month so they made nothing off of me. Which in this day and age would make me an "undesirable customer".
Needless to say - I cancelled my card. Their response; "we're sorry to lose your business - we've cancelled your account as requested". Brutal!
A humbling and expensive lesson learned.