Cross Country Home Protection Plan Complaint - Cross Country Home Protection...Beware!!
WHITEHOUSE, TEXAS -- After a year with another home protection plan (without complaint) I made the foolish decision to switch to Cross Country. My ac went out in Oct. of 2008 and I called to get it repaired. After a week-long wait the tech came but my directions were either not given to him or were ignored. I am a school teacher and could not get home until 3:30. The tech arrived at 2:30 and he left a note taped to my front door saying "I was here at 2:30 but no one was home." I was still teaching 30 students at 2:30. He never called back and the ac unit was not repaired. The weather cooled down and being extremely busy I let it go until spring when it started getting warm. I called back and again, it was over a week before someone showed up. The tech came from almost 2 hours away (no local company would take the job and come to find out it is because of Cross Country's lack of timely payment or lack of payment period.) The man promptly fell through the ceiling of my garage. He said I needed a new coil and it would take 5 days to get it. He also said I could pay $130 for a temporary fix. I called Cross Country to explain the situation and given the headache this has been and to see if they would take care of it. Not only would they not take care of it, they decided that this job would not be covered at all because of some corrosion on a connecter part. The coil was clean and the ac man specifically said that it was not a maintenance issue. The CC supervisor informed that things should have been cared for last fall but the contract says corrosion is not covered. So, I still have a hot house and a huge hole in my garage and to add injury to insult, I still had to pay the tech $60 service fee. What "service" did I get? The reps and supervisors are all good at apologizing for the inconvenience but totally lack the ability to take any responsibility for their company's lame practice of doing business. I cancelled my policy and will look for a more reputable home warranty company.
I feel like I should have a refund of every penny I paid these people. Do not be fooled into believing their slick promotional material!
Still hot in Texas