Cambridge Who's Who Complaint - Don't Relent In Your Determination To Get A Refund
I was taken in by their flattery, sales technique and false claims. Similar to so many other complaints I also realized the stupidity of my ways very quickly and demanded a refund the very next day.
I was contacted by their complaint resolution manager and we started on a 3 week circus involving email exchanges, voice mail messages and then listening in to a recording of my call where the words "all sales are final" (which was quickly spoken and even on a 2nd listen barely audible), was interpreted by CWW as NO REFUNDS.
After a lot of hassling they agreed to a refund minus $100 for "costs already incurred". They then sent me a letter to sign that included this text...........:As discussed, this is a letter acknowledging the resolution reached today. Please sign it at the bottom and return it immediately. Upon receipt of your signed letter, absent of editorial adjustments and/or comments, your credit in the amount of $500.00 will be processed and posted to your account within 10-12 business days. This will close your membership. This offer is valid only if returned to our establishment no later than .
I refused as it was not a full refund. After a few more less polite emails, voice mail, and phone calls they agreed to a full refund.
I will say one thing in support of CWW, the lady that I was dealing with was always pleasant and DID return my emails and phone calls. I was a little surprised at this.
Anyway, my advice is to have NOTHING to do with them. It is probably NOT a scam in the true sense of the word, but really has NO value and anyone that signs up and is happy with it is NOT be worth networking with.
IF you do get caught as I did, be unrelenting in your requests for a refund. EMail via their website EVERY night, leave voice mails EVERY day and do NOT accept NO for an answer. They have NO right to keep your money. Their call recording is for Quality Assurance purposes and NOT a legally binding contract, they are not even allowed to present it as such.