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CSA US Corp Complaint - 3 Bad Motors in 7 months

Review by Karentaulbee on 2009-05-23
CALIFORNIA -- I purchased an Instaspa from Internet Pool Store for $1,249.00. The motor quit working a little before 3 months. I contacted the seller and the manufacturer. No one wanted to do anything until I stopped the credit card payment. Finally after 3 months CSA US Corp (the manufacturer) sent me a replacement motor. The motor had an open place on the motor about 3 inches long. I have pics. I tried to contact CSA again and they wouldn’t answer phones or emails. It must not be a large organization; it certainly isn’t a professional organization. I then contacted the BBB and filed a complaint. After another month they reluctantly (only because of the BBB complaint) sent another replacement motor. On their website it gives a new motor 6 months warranty. I had purchased another hot tub in the meanwhile; I was tired of the CSA mess. I sat the motor in the garage and listed the spa for sale. Finally I got someone interested in the spa and it turns out that this motor also was not working. At this point the motor is 5 months old and they have ignored the situation. In order to sell the Instaspa another motor had to be purchased. I have asked nicely for a credit for the motor and once again they have avoided the issued. In 7 months times there were 3 motors that didn’t work. If the seller didn’t TELL them to send another motor and if the BBB complaint wasn’t filed they wouldn’t have done anything. They told the BBB that they had done more than there share, so I guess that means that their spas are good for 3 months. This company also sells swimming pools and air mattresses. You can go on their website and see them. Please don’t buy their products to show them that they need to make good products and to stand behind their products.
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