Virgin Atlantic Airways Complaint - Canceled Flights
I recently booked a flight from Dulles, Washington, to London, Heathrow, on Virgin Atlantic. The flight was at about 6pm. A day later the airline emailed me to inform me that they had canceled that flight and moved me and my family to a later flight (leaving at 11pm) but they moved my husband to a seat by himself and put the remaining 3 of us together sitting in a row with 4 seats. (this is an overnight flight where you sleep, did we want to sleep next to a stranger?)I was not happy about this and went through 2 emails and several intercontinental calls (customer disservice requires you to call between 7am and 1pm London time) that I had to pay for, in order to change our flight to a different previous day and in adjoining seats. Eventually we were moved but guess what?? That flight was also canceled. This time we were not informed, I only found out when I went to make sure that we are all sitting together.
Just yesterday I had to call them so that I could get an e-ticket issued. They had not yet issued one for the newest flight. I am still waiting!
My family and I loved flying with Virgin Atlantic a few years ago and did not hesitate to fly with them again this time. However, they appear to book people on the 6pm flight until they are over capacity and then move everyone to the later flight. It cannot be a coincidence that our 6pm flight got canceled twice.
I will suck it up and fly with them this time because getting a refund is virtually impossible but I am going to fly with them kicking and screaming and tel EVERYONE I know that Virgin Airlines truly sucks.