Pool City of West Mifflin Complaint - Never Buy From Pool City Of West Mifflin
WEST MIFFLIN, PENNSYLVANIA -- March 25, 2009: Ordered our swimming pool
2nd Week of Apr: Contacted by a "sub-contractor" to come do our land survey and potential dig. His words "We are eager to start since the weather is breaking.
I schedule off from work, they never show up. I don't have a contact phone number because this unprofessional man doesn't leave his name or number.
End of April, we have a couple of conversations with this waste of life (that's how mad I am), and he NEVER SHOWS UP!
First week of May 2009: Husband and I go to Pool City to take to our salesmen. This guy is another real jerk, typical salesman too. He says "let me call up your installer and see what's going on." He walks off...of course we get our hopes up for nothing because nothing ever comes of it.
Second and Third week of May 2009: At this point we are considering other options for our pool needs, and are pricing elsewhere. We call up the installer one more time only to be told he LOST our paperwork and to let him call us back and he'll get us all set up. You guess it, no call, no date, no dig, no survey.
The next day I wake up, call him, demand a day and time. He went from telling me he'd be over the night previous or today, to now putting me off till next week, middle of the week. Still sketchy on his time frame.
I hang up on him, grab my contract, head up to Pool City, this order is getting cancelled, they have pushed me to almost 2 months waiting for this, and I can't have this.
May 21, 2009: I'm at the store, SCREAMING that I want my money back, and the manager asks me if there is anything she can do? I explain to her our situation. She can't be more nice to me if she tries, so I appreciate someone's professionalism. She said "In a few hours, they will be out to your home, will you be home"
True to her words the head of all contractors comes out to our home, walks us through the process and we are set to go.
May 22, the dig takes place. I'm not real pleased with the marks and the dirt everywhere, but at least someone is moving their ass to do something. Also, Pool City delivers a bunch of boxes to our home, it's our pool! Finally! So this is what it looks like!
May 23, The installers show up at 7:40 a. m, stating they will be done at noon, it's an easy job. Yeah, I suppose if when they shipped our pool all of our pieces were there. NOT. No hoses and other parts missing. Delaying this 2 month job another 2 hours.
It is a hot day outside, these guys are working, so lunch is on us...I went out and bought the guys lunch, least I could do. I got out, take their orders, notice that two of them are smoking....not appreciated one bit, but I'm not going to say anything, they aren't inside my home.
The job is "finished" by 5:00 p. m., the pool is filing and they guys tell us "We'll have to come back Tuesday to do your filter because they didn't send you your hoses."
I TAKE ANOTHER DAY off from work to watch the water fill up the pool, praying this is coming to an end with dealing with Pool City....everything is fine, till we reach about 4 inches of water, and then...there it is...leaks coming out of the bottom of one of the walls! My BRAND NEW POOL has a leak!
I look over at my puppy....and she is chewing on a cigarette butt! Just when you think this nightmare can't get any worse!
I call the store today, and the manager, NOT the female one I spoke to earlier, is very nonchalant about everything, saying "I'm sorry about the smoking, I would have had the guys come over and clean it up.."
So if you want more headaches at a BARGAIN price, Pool SH*TTY is your place. I am urging not only my friends, but my co-workers, family, and anyone else that will listen. This place is overpriced and their quality is extremely questionable. Their professionalism is non-exsistent and you can get apologies till the cows come home, actions speak louder than words!
I'm so done with this...put my pool up and get this done! I will NOT even buy as much as a chlorine tablet from them!