Best Buy Complaint - Worst Service in the World
TUPELO, MISSISSIPPI -- I purchased a computer from Best Buy on May 4 and also spent 140.00 extra to get virus protection and extended service. By May 18 the computer has a virus, which made me question the installation on the virus protection since the computer had been used very little up to that point. I took the computer in on May 18 which was a Monday and was told it should only be a day or two at the most that the repairs would be done. BUT I had to pay an additional 140.00 to reinstall the virus protection! I was told it only protected against 95% of viruses. They didn't mention this on May 4th!! I think for 140.00 there should be some kind of warranty!!!! I felt like this was unfair since I had just got the computer and felt like they were screwing me out of 140.00 Anyway, by Wed I still had no comupter and called to see why. A lady named **** said to bring in my recovery discs and the computer would be ready by 6:00 that evening.
I took the discs in at 11:00 am on Wednesday. At 6:30 I called Best Buy and talked to a guy named Scott and asked when I could pick up my computer, he said it would be a couple of days, no way to fix it with recovery discs in just one day. I told him Kittie said it would be ready this evening, he said Kittie is not a tech! I got upset and he hung up!! So I went down the the Tupelo store and talked to the manager named Brandy who was very helpful. She said Scott would have the computer ready to 11:00 on Thursday morning. I agreed that would be fine. Well, Wednesday night at 8:45 Scott called me and guess what my computer was ready to be picked up! Isn't that amazing, what was gonna take several days only took about 2 hours.
Every time I called Best Buy I got a different story from a different person. I have never had another company give me such a line of bs in all my life. It was like they didn't know or didn't care if they ever had another customer come through their door. I will never ever buy another thing from their store. In the past I have purchased several items from that store including MP3 players, CD's and DVD's, not to mention the 1000.00 I had just spent on the computer. I would pay much more to deal with another store that to have to deal with the Best Buy in Tupelo, MS!