U-Haul Complaint - Car Carrier Rip-Off - Rental Of A Full Sized Car Carrier
FRESNO, CALIFORNIA -- My son and I needed a full sized car carrier to pick up a vehicle a short distance out of Fresno. A week before it was needed, I made a reservation directly with the North Blackstone shop in Fresno for pick up at the opening of business on the next Saturday morning. The Wednesday before, I stopped by the store with my truck to have their service man check out the compatibility of the wiring hook-up with what was on my vehicle. Again, I confirmed the rental date and time. When we arrived at the store a few minutes before opening the carrier was not in the front where it had been a few days before. Once at the counter, we were told that the carrier had been rented out to someone else the day before but that it would be back by 2:00 P.M. and we could stop by then and pick it up. The only offer U-Haul made was a 10% discount on our next rental. Needless to say, that has never been "cashed in".
I don't rent from them any more. In the meantime, we were left to scramble for another carrier and found one at an independent equipment dealer across town. U-Haul offered no help, no explanation and no apologies.