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Holiday Inn Select 1570 Military Hwy, Norfolk, Va Complaint - Never Book Through Orbits! They Are Liars!

Review by ruined!!!! on 2009-05-25
VIRGINIA -- My fiance and I booked a room through Orbitz about a month in advance and the room that we booked was supposed to be a king executive suite in which we paid $260 for. Orbitz hyped up the room with all the amenities that we specifically were looking for, and we didn't get any! This room was disgusting and was the size of a closet! A small closet with a bed in it. It also had a really bad odor and poor customer service.

I will tell anyone to never mess around with Orbitz. They show false advertisement.
Company Response on 05/28/2009:
Thank you for taking the time to convey your comments regarding your recent experience with the
Holiday Inn Select – Norfolk Airport. Your willingness to share your thoughts with us is genuinely appreciated. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs.

We are always striving to improve our product and our service, and customer feedback is the most important part of this process. The Holiday Inn Select is committed to providing our guests with the highest quality services and facilities. Rest assured that the issues you have raised have been addressed accordingly, as to prevent future occurrences. We sincerely regret we fell short of our goal in this instance.

We appreciate your business, as you are a valued customer, and we would like the opportunity to welcome you back in an effort to provide you the level of service you expect from Holiday Inn Hotels. Again, we apologize for any inconvenience you experienced.
Comments:3 Replies - Latest reply on 2009-05-26
Posted by Anonymous on 2009-05-25:
Another great reason to never book with these 3rd party resellers. Once they have your money and you get a piece of crap room there is little you can do about it. If you had booked direct you would have probably paid less and been able to argue your case about the room being the pits.
Posted by Ben There on 2009-05-25:
I just looked at Orbitz and the hotels website, and they talk about the same ammenities. In fact, the HI site makes the hotel look better than Orbitz does. I have never booked a hotel through Orbitz, but they offered the same room types with the same penalties as the hotel did directly. I don't see how booking through someone else would have made the hotel nicer.
Posted by PepperElf on 2009-05-26:
o man. I've been on military highway. ... I used to try to avoid it as much as possible.

and .. it's not a 4 star hotel, but there's one over on north hampton blvd, like a block or two away from Denny's I think... it's not bad. Better than Military highway at least.


I personally have had more luck with hotels.com personally.

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