Rent Max Car Rental Miami Complaint - Avoid Rent Max Car Rental, Miami FL
MIAMI, FLORIDA -- I reserved a car with Rent Max Miami about a month in advance of my trip there. Their rates were reasonable, and much better than those of other car rentals around Miami. I got a prompt confirmation notice, and then a second confirmation as my trip date approached. It is a small outfit, so you have to call them when your flight comes in, and they send a van to the airport to pick you up.
I got to the airport and called the number, and the person on the other end asked how much I was paying for the rental, and then said that my pickup was on the way. Forty minutes later, I called again, this time with more details about where I was waiting. They again asked how much I was paying for the rental, and they again assured me that the ride was coming. Finally, I called thirty minutes later, and this time I learned that they had no ride coming, couldn't find my reservation in their database, and that they in fact, had no car for me.
I'd wasted an hour and a half, almost missed an appointment, and ended up being ripped off by one of the big name rental outfits who charged over twice as much as I expected to pay with Rent Max.
I have no proof of this, but some locals opined that Rent Max may have found someone who was willing to pay a higher rate for the car, and therefore they played dumb and I lost the reservation.
So, if you try to rent with Rent Max, I recommend that you speak on the phone with a human to absolutely guarantee that your reservation is in the database, and get the person's name so you can reference it later if you have to. It also may be worth putting down some small deposit to ensure that you're in the system.