Royal Caribbean Complaint - Royal Caribbean Robbed Over 3000 Passengers
Sailed on the Voyager of the Seas from Southampton on a 10 day Med cruise. The ship was a floating building site. We were never informed by RCC, they robbed all the passengers. All looked fine the day we boarded the ship, I guess it had to be this way as the majority would not have got on, work did not start until the following day at sea. We were never informed or even given a choice etc, if we were then like the majority we would not have boarded the ship. This was a blatant con from start to finish, all complaints were met with lies and more lies, the worst of which came from the captain’s mouth.
Huge areas of the upper deck were cordoned off due to new floors being layed with hazardous liquid materials, the workers all had full body suits and full face masks on when these liquids were being poured over whole deck areas to lay new flooring to the walkways, all of the upper deck sun bathing areas needed doing, each day a large area was sectioned off and worked on, this chemical gave off a bad smell and many people suffered from continuous headaches, they were laying this stuff down only yards from passengers who were sun bathing (see pictures) the wooden type floors round the pool areas were being stripped via an industrial sander, they were then re-grooved before being treated with some type of black Tar. The Tar got on clothing and footwear, worst still it was not coming off. Finally industrial buffers were used to finish off.
Dust was every were, on clothing, seating and even inside the ship, this affected asthmatic passengers more than most, I myself am asthmatic, I was bed ridden for 3 days. On sailing all 3 pools were shut, one opened after 3 days two after 4 days and the last pool was opened on the 7th day. Hazardous materials, huge rolls of carpets and construction tools were stored in the children's pools and play area, cordoned off with cheap tape, the children suffered as these areas were out of bounds until the last two days. Passengers turned out of rooms to lay new carpets, overpowering smells throughout the ship. Passengers told not to use balconies as they decided to paint them in the middle of the cruise. No daytime entertainment for first 9 days due to construction work. The captain told me it was because it was too cold. 30 degrees!
Passengers told to stop complaining and threatened with security. After a week the passengers arranged a meeting for the passengers, The meeting went ahead and in the space of one hour some 1000 passengers left contact details and signed a complaints letter written out by an American lawyer who has promised to forward this document via email to all that signed. This was a ten day cruise, the work was full on for 8 days, it stopped for two days for reasons I can not mention. They begin the work again the morning we were leaving this ship, I am talking in numbers of around 30 men working, not 3 or 4. About 8 German dock yard workers included (the ship had been in a dry dock in Germany for 2 weeks).
I really can not believe that RCC had the front to allow this ten day cruise to go ahead knowing what they knew, its unbelievable and unacceptable in fact its criminal, they got us all on board and sailed knowing fine well we had no choice to cancel. We could walk away from a hotel but not this SCAM AND THEY KNEW IT. FACT IS ROYAL CARIBBEAN HAVE NO INTENTION OF REFUNDING ANY ONE, WHATS CRIMINAL IS THEY SEEM TO GET AWAY WITH IT. We Complained early in the cruise, we did not want to stay on this ship and requested to leave at the 1st port of call, we demanded a full refund and requested to fly home at RCC s expense and were told we had no chance. The best she could offer was a bottle of wine, I am not joking here. We then requested a meeting with the Guest Service Manager. We requested this 3 times, 3 times we were told they would get back to us and they did on the 3rd time only because I refused to move until I talked with this man. He admitted the company was liable in certain areas of their contract to us, he fobbed us off and told us there was nothing he could do, he nor no one else can make these decisions. We were told to contact head office in London on our return, Saying that he did up the anti and went one better and offered us $40.00 on board credit but that was only a maybe, again I'm serious. This is the way these robots have been trained by RCC, it one step in a long line of ROBBING its customers.
We saved for a long time and paid £2200.00 ($4,000.00 U/S) for this holiday, we were set up and ROBBED.
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