Kentucky Fried Chicken Complaint - Rip Off Prices - Fast Food Restaurant
MIDLOTHIAN, VIRGINIA -- I went to the KFC on Hull Street Road, Midlothian, VA on Saturday 5/23/09 and ordered the 2 piece grilled chicken dinner w/2 sides and med drink. The price on the board said "lunch special $4.99 all day". What came up on the ticket was $6.59. The menu display board also had a price for the desert parfaits as $1.39, however the register rings up $1.49. Needless to say this is wrong.
The manager Sarina stated that the registers pricing is correct and stated that the prices had changed a long time ago and no one updated the prices on the board. The manner in which she stated this was very demeaning. She then went to the board and ripped the 3 off of the price leaving $1._9 up on the board. She then stated she will not honor the price nor does she have to. There also seemed to be a racial issue involved. She made sure that she waited on people the same color as her before she would say anything to me.
I did not get the parfaits.
The price of the grilled chicken was another story. The price on the board clearly stated $4.99 and the receipt rang up $6.59 w/tax for $6.92. The manager had to make a big production of the fact that they weren't responsible for a register error. The error occurred because the employee who rang up the sale did not hit the button marked promotional discount.
She did refund the difference in price, while she was doing this she and the cashier who rang up the order wrong started whispering back and forth and glancing back at me and laughing.
I will not visit this store again and I urge consumers who do visit the store to check their receipts for accuracy. Specials aren't always what they seem.