Saks Fifth Avenue Complaint - Watch Out For The Saks World Elite Mastercard
I had the SAKS world elite Mastercard since June 2006 and canceled the account in August 2008.
In March 2009, I got a billing statement showing that I was charged $60 by "priority pass" for a service I "used" in January 2009. I couldn't believe it. My card was charged 7 months after it was canceled and destroyed??!! I tried my best to dispute the charges. After 20 emails (every time I emailed I would be automatically assigned a different case number and nobody ended up getting back to me, ever) and numerous phone calls that led nowhere (some representatives promised to call back and not a single one did), I started to give up. They sent me two emails, trying to "friendly" remind me that if I don't pay, I will be responsible for financial charges and late fees. So I ended up paying.
I was naive enough to think that was the end of it... Not a chance. In April, I got another statement. This time, I was charged $90 by "priority pass" on this supposedly already canceled account. I was furious. I called and disputed. They made me wait 5 hours on line (thank god, I had enough rollover minutes with AT&T), kicking me back and forth, from dispute department to fraud department to customer service department then to rewards department. I had to explain to every person I talked to what happened and no one could offer me an explanation as to how the charges went through. I talked to at least 5 supervisors and 6 customer representatives and finally got hold of somebody who promised me she would reverse the whole $150 charges as a "courtesy".
$90 charges were reversed the next day. I am still patiently waiting for the $60 charges to be reversed, if ever. This is by far the worst worst experience I have ever had with a credit card company. So guys, if you are reading this review, please please stay away from SAKS world elite Mastercard.