Skyauction.com Complaint - Resort Closed - Customer Service
I was high bidder on a trip to Puerto Plata, Dominican Republic. When we arrived at the resort, Occidental Allegro, we were told it had closed the day before. We were not even allowed on the property by the security at the gate. He told us to try the resort next store as they were sending some guests there. The resort next store was kind enough to get in touch with Occidental Allegro and we were told our reservation was changed to Holiday Village another Occidental resort. No one at Sky Auction contacted us prior to our trip to inform us of the change or okay it with us. It turned out to be a very nice resort, but it was very distressing and unacceptable to travel for 9 hours only to find your resort closed with no explanation.
We spent the entire afternoon trying to find out where we would stay after having confirmed reservations at Allegro. Sky Auction is severely lacking in customer service.