Tempurpedic.com Complaint - Online Order Process a Nightmare
SAN ANTONIO, TEXAS -- I order numerous products online because I travel 70% of the time and don't always have a lot of time to shop at local stores. It's easier ti find it online and have it waiting for me when I get home. However, I advise against ordering anything from Tempur-pedic online at their store. First, the correct sales tax is not calculated at the time of purchase, nor is there any warning at the time of purchase that the amount being authorized is different than what you will be charged. Second, it specifically states an email confirmation will be sent within 24 hours of the order being placed. It has been 7 business days, and I still haven't gotten a confirmation email. Though it does not say so on the website, it takes up to 21 BUSINESS days to process the order. I emailed customer service and after 3 days received a response that they were unable to locate my order??? Meanwhile, I had called the customer service line and found out about the 21 days and miscalculation in price.
I do have to say the customer service reps were super helpful and nice, but they do not make up for the horrible ordering process. BEWARE of ordering from Tempur-pedic online.