Plattsburgh Mail and Shipping Center Complaint - The Owner Of This Facility Refuses To Issue A Refund For 8 Months Of Mailbox Rental Fees Which Were Paid In Advance!
PLATTSBURGH, NEW YORK -- Details of Complaint:
On November 4, 2008, I renewed my annual mailbox rental at Plattsburgh Mail and Shipping Center, which is a private mailbox rental facility in Plattsburgh, New York. My credit card was charged $165.00 for a 12 month mailbox rental for the period beginning on January 1, 2009 and ending on December 31, 2009. Because I prepaid the entire year in advance, I was given one month free, which was credited to my account as a $1.25 per month discount off of the regular monthly rental rate of $15.00 per month.
On April 28, 2009, I notified the owner of Plattsburgh Mail and Shipping Center in writing that due to the fact that I would be moving out of state, I would like to close my mailbox. I requested the closure of my mailbox effective May 1st and asked for a refund of the remaining 8 months of prepaid mailbox rental fees. Adjusting for the removal of the annual mailbox rental credit, I figured out that I should be charged $60.00 for 4 months of mailbox rental fees, and I should be issued a credit in the amount of $105.00 for the remaining 8 months of mailbox rental fees. I should also be issued an additional credit of approximately $20.00 for the mail forwarding fees which are currently held against my account.
On May 7th, I received my regularly scheduled forwarded mail from Plattsburgh Mail and Shipping Center, but there was no refund check, or even an acknowledgment of my request to close my mailbox. On May 18th, I sent a handwritten letter to the owner, requesting, for a second time, that she issue me a refund for the 8 months remaining on my mailbox rental. I asked her to either issue a credit in the refund amount to my credit card account or send me an email stating why she feels that she doesn't have to issue me a refund. On May 22nd, I sent a third request for a refund, this time by email.
I received an email reply from the owner on May 23rd, stating that she would not be issuing me a refund because she claims that under the mailbox rental agreement, Plattsburgh Mail and Shipping Center does not issue refunds on the prepayment of annual mailbox rental fees. I never signed a contract with Plattsburgh Mail and Shipping Center. The mailbox rental agreement which I signed more than six years ago was with Mail Boxes Etc., which was the predecessor of the current company. Plattsburgh Mail and Shipping Center has no affiliation with either Mail Boxes Etc. or UPS. If the owner wanted to continue the terms of the old contract, she should have asked me to sign a new contract with the new company.
If the owner continues to refuse to refund my unused mailbox rental fees and mail forwarding deposit, I will exhaust every legal avenue trying to recover my money.
I would like Plattsburgh Mail and Shipping Center to issue me a refund in the amount of approximately $125.00 for the mailbox rental and mail forwarding fees which I have previously paid to them but will not be using.
I have already filed a complaint with the Better Business Bureau of Upstate New York, but I have heard that the BBB is notorious for siding with the merchant. I intend on filing additional complaints with all of the appropriate state, local, and federal consumer protection agencies.