Air France Compliment - A Pleasant Surprise From Air France Crew
I often fly with Delta and Air France. I've had quite a high number of bad experiences with both airlines and I am glad I can share a pleasant experience for once.
I recently flew from Bangalore to Paris CDG, and then Paris CDG to Atlanta. I was originally in India for 10 days. But I caught typhoid fever and was unable to travel. After I was finally allowed by doctors to travel, but still on medication and exhausted from two weeks of disease, I decided to fly back home.
I get on the plane in Bangalore and as I am heading towards my seat a flight attendant asks me if I speak French. I tell her I do. She then answers in French "you'll be sitting soon and will be able to sleep and rest". I was surprised by her comment (I hadn't let the airline know about my being sick) and speechless. She then added "you just look so tired...". I let her know that indeed I am exhausted because I have been sick for two weeks and was supposed to fly back to the US much earlier. I then proceed to my seat.
5 minutes later the same flight attendant comes to me and asks me if I mind telling her what I have. I let her know I've had typhoid fever. After reassuring her that I was not presenting a risk to other passengers anymore she asks me what it is that I would need the most to make the flight as easy as possible on me. She offers me extra blankets and pillows. She asks me if I need a lot of water (indeed I am supposed to drink liters and liters for my kidneys to properly function). She lets the rest of the crew know about my condition and they all came and checked on me during the flight. They gave me 1.5 liter bottles. They also moved the passenger next to me to another seat so I could lay down. When I was not drinking enough they would gently remind me that I needed to drink more.
I was extremely touched by their kindness. I was nervous to get on two flights for a total trip of 24 hours while still being very tired. They made it so much easier on me (without me mentioning anything about my condition or asking for anything, everything they did for me was their own initiative). Before landing in Paris they checked again on me and asked me to let the next crew know about my condition.
So when I arrived at my gate in Paris to board for Atlanta, I went to the Air France counter. Although I had a seat they couldn't change because I had purchased it with my miles, they still moved me so nobody would be sitting next to me. The crew also offered me bottles of water. They were all very nice. Maybe not as sweet as the crew on the Bangalore-Paris flight who was as caring as my own mother, but still very nice.
I have to say that after all the unfortunate experiences I've had with Air France for the past 20 years, I was very surprised and glad to be taken care of in such a sweet way by the Air France flight attendants.
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